ISO 20000

ISO 20000

ISO 20000 (Service Management) ISO 20000 certification standard helps the IT departments ensure their ITSM framework processes are aligned with international best practices and business requirements. This certification helps the organizations benchmark how they measure service levels, deliver accurate services and assess their performance on an internationally recognized scale Service Managementrequirements helps to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

a) a customer seeking services and requiring assurance regarding the quality of those services;
b) a customer requiring a consistent approach to the service lifecycle by all its service providers, including those in a supply chain;
c) an organization to demonstrate its capability for the planning, design, transition, delivery and improvement of services;
d) an organization to monitor, measure and review its SMS and the services;
e) an organization to improve the planning, design, transition, delivery and improvement of services through effective implementation and operation of an SMS;
f) an organization or other party performing conformity assessments against the requirements;
g) a provider of training or advice in service management.

Service Management Strategy

An Information Security Management System (ISMS) contains a set of policies and procedures for systematically handling a company’s sensitive information. ISMS minimize risk and boosts business continuity by limiting the impact of a security breach. ISO/IEC 27001:2013 provides requirements for documentation, implementation, internal audits, continuous improvement and ISO/IEC 27001:2013 preventive action plan.